What is a restaurant ordering system?
Any and all features that allow you to receive orders in person, over the phone, or online are included in a restaurant ordering system. As a result, depending on your setup, there may be a lot of moving pieces and multiple different ordering processes. Your ordering system should, ideally, be as simple as feasible and linked to your point-of-sale system. Online ordering is sometimes done separately from the primary POS, using a third-party app such as DoorDash, Postmates, or Grubhub—many restaurant POS systems have smooth interaction with these apps.
In a modern restaurant pos ordering system Malaysia, one of the most important aspects of the POS is that it should be tablet-based. The POS should, at the absolute least, support tablets in addition to classic terminals. What is the reason for this? Tablets mean mobility, and they provide your servers—and your customers—access to cutting-edge technology. The best setup depends on the type of restaurant; for example, a casual quick-service restaurant system might include self-ordering kiosks or even just a single tablet register with a credit card processing app, whereas an upscale bar and restaurant setup might have servers take orders and payments using handheld tablets.
5 features that take your restaurant’s ordering system to the next level
Kitchen Display System
Kitchen ticket printing is far inferior to a digital kitchen display system, or KDS. Servers may transmit orders straight to the kitchen using a tablet, with the opportunity to prioritise orders, check cook times, and much more. As a result, the ordering process is more efficient, accurate, and streamlined.
Online & Phone ordering
The operator may manually enter payments for phone orders, noting the kind of order (call in for pickup vs. delivery) and other transaction details. These details can be saved in a smartphone ordering system for quick re-purchasing the next time the customer phones in.
Online orders are sent into the queue with the rest of the orders when using an online ordering and delivery system (again, this is where KDS comes in handy). Online ordering and delivery may be a built-in feature of your POS that interfaces with your restaurant’s website, or it may be supported by third-party online ordering apps like Grubhub, Uber Eats, and others.
Seat & Table Management
You may quickly assign orders, split goods, reassign products to other persons, and more using a POS with seat and table management. Reservation support can be added to table management via an add-on or integration.
Self Service/Kiosk Mode
Although it is a significant expenditure, certain POS systems allow you to deploy tablets at each table. Customers can now place their own orders, summon servers, and even divide the bill. This is common in casual dine-in settings. Chili’s and several other casual restaurant businesses, for example, have self-ordering kiosks at their tables. Self-service ordering is available at some fast-food restaurants, such as McDonald’s and Wendy’s, using touchscreens at the front of the restaurant.
Mobile Payment Support
Contactless NFC (mobile) payments such as Apple Pay and Google Pay are becoming more common at restaurants. Because mobile device payments necessitate the presence of the consumer, they are most commonly seen at informal eateries where customers pay at the counter. If you choose to bring the POS to the client with pay-at-table capabilities, a sit-down restaurant can also accept mobile payments.